Terms and Conditions
Terms and Conditions of Use
The Site is owned by Red Pine Capital (PTY) LTD., an authorized financial services provider, licensed and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa, with FSP No. 46044 whose registered office is at St Andrews Office Park Block A, 39 Wordsworth Avenue, Senderwood, Gauteng, 2007, South Africa.
The Company provides online and mobile financial services to You (the “Company’s Services”) subject to the following Services Agreement (the “Agreement”) which should be read carefully by You in its entirety prior to Your use of the Company’s Services. Please note that this Agreement constitute a legally binding agreement between You and the Company.
In this Agreement, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them: “Access Data” shall mean the Username and Password given by the
Company to the Client for accessing the Company’s electronic systems.
“Account” shall mean a personal account opened by an individual, solely for such individual to enable such individual to use the Services provided by the Company.
“Application Form” or “Client Account Opening Questionnaire” shall mean the application form/questionnaire completed by the Client online in order to apply for the Company’s Services under this Agreement, via which the Company will obtain amongst other things information for the Client’s identification and due diligence, his categorization and appropriateness in accordance with the
“Affiliate” shall mean in relation to the Company, any entity which directly or indirectly controls or is controlled by the Company, or any entity directly or indirectly under common control with the Company; and “control” means the power to control, directly or indirectly, direct, or the presence of any ground to manage the affairs of the Company or entity.
“Applicable Regulations” shall mean:
Regulation Rules or any other rules of a relevant regulatory authority having powers over the Company;
the Rules of the relevant Underlying Market; c. the Investment Services and Activities and Regulated Markets Law of 2007, as amended; and d. all other applicable laws, rules and regulations from time to time.
“Ask” shall mean the higher price in a Quote at which the price the Client may buy. “Balance” shall mean the total financial result in the Client Account after the last Completed Transaction and depositing/withdrawal operation at any period of time.
“Base Currency” shall mean the first currency in the Currency Pair against which the Client buys or sells
the Quote Currency.
“Bid” shall mean the lower price in a Quote at which the Client may sell.
“Business Day” shall mean any day, other than a Saturday or a Sunday, or the 25th of December, or the 1st of January or any international holidays to be announced on the Company’s Site. “CFD” shall mean a contract for difference. A financial instrument which is derived based on the fluctuation in the price of the underlying asset.
“Client” shall mean anyone who registers via the Site and opens an Account.
“Client Account” shall mean the exclusive personalized account of the Client consisting of all Completed
Transactions, Open Positions and Orders in the Company’s Online Trading System, the balance of the
Client money and deposit/withdrawal transactions of the Client money. “Client Terminal” shall mean the platform trading facilitates including (but not limited to) web and mobile traders, which are used by the
Client in order to obtain information on underlying markets in real-time, to make technical analysis of the markets, make Transactions, place / delete / modify Orders, as well as to receive notices from the
Company and keep record of Transactions.
“Closed Position” shall mean the opposite of an Open Position.
“Company Online Trading System” shall mean the Software used by the Company which includes the aggregate of its computer devices, software, databases, telecommunication hardware, a trading platform, all programs and technical facilities providing real-time Quotes, making it possible for the Client to obtain information of Underlying Markets in real time, make technical analysis on the markets, enter into Transactions, place / delete / modify Orders, receive notices from the Company and keep record of Transactions and calculating all mutual obligations between the Client and the Company. The Company Online Trading System consists of the Server and the Client Terminal.
“Completed Transaction” shall mean two counter deals of the same size (opening a position and closing a position): buy then sell and vice versa.
“Contract Specifications” shall mean the principal trading terms in CFDs (for example these may include
Margin, Spread, Swaps, Lot Size, Initial Margin, Necessary Margin, Hedged Margin, Normal Market Size, the minimum level for placing Stop Loss, Take Profit and Limit Orders, financing charges, ticket fees for
Swap Free Client Accounts, Company Costs, charges, minimum deposit requirements for different types of Client Accounts etc.) for each type of CFD and / or type of Client Account as determined by the Company from time to time in its discretion. The Contract Specifications appear on the Site of the
“Currency of the Client Account” shall mean the currency that the Client Account is denominated in.
“Currency Pair” shall mean the object or Underlying Asset of a CFD Transaction based on the change in the value of one currency against the other. A Currency Pair consists of two currencies (the Quote
Currency and the Base Currency) and shows how much of the Quote currency is needed to purchase one unit of the Base Currency.
“Eligible Counterparty” shall mean an “Eligible Counterparty” for the purposes of the Regulation Rules, as determined in Client Classification Policy.
“Equity” shall mean the Balance plus or minus any Floating Profit or Loss that derives from an Open
Position and shall be calculated as: Equity = Balance + Floating Profit – Floating Loss.
“Error Quote” or “Spike” shall mean an error Quote having the following characteristics:
a significant Price Gap;
in a short period of time the price rebounds with a Price Gap;
before it appears there have been no rapid price movements;
before and immediately after it appears that no important macroeconomic indicators and/or corporate reports are released.
“Event of Default” shall have the meaning given in paragraph 18.
“Expert Advisor” shall mean a mechanical online trading system designed to automate trading activities on an electronic trading platform/system. It can be programmed to alert the Client of a trading opportunity and can also trade his account automatically managing all aspects of trading operations from sending orders directly to the Company Online Trading System to automatically adjusting stop loss, trailing stops and take profit levels.
“FFI” – Foreign Financial Institution
“Floating Profit/Loss” shall mean current profit/loss on Open Positions calculated at the current Quotes
(added any commissions or fees if applicable).
“Force Majeure Event” shall have the meaning as set out in paragraph 19.1.
“Free Margin” shall mean the amount of funds available in the Client Account, which may be used to open a position or maintain an Open Position. Free Margin shall be calculated as: Equity less (minus)
Necessary Margin (Free margin = Equity- Necessary Margin).
“He” shall mean he or she, as appropriate.
“Illegal Actions” shall mean illegal, unlawful, fraudulent, money laundering or other improper activities, as well as breaking into the Site, or attempting to do the same. “Indicative Quote” shall mean a Quote at which the Company has the right not to accept any Instructions or execute any Orders.
“Introducer” shall mean a third party who introduces prospective clients to the Company.
“Instruction” shall mean an instruction from the Client to the Company to open or close a position or to place or delete an Order.
“KYC Process” shall mean any “Know Your Client” process required to be made by the Company under the Prevention and Suppression of Money Laundering Activities Law of 2003, as amended, and all Applicable Regulations, and which are designed to identify the Client, verify the identity of the Client, perform background checks on the Client, construct an economic profile of the Client and assess the appropriateness of the Services to the Client.
“Leverage” shall mean a ratio in respect of Transaction Size and Initial Margin. 1:100 ratio means that in order to open a position, the Initial Margin is one hundred times less than the Transactions Size.
“Licensor” has the meaning attributed to it in paragraph 38 of this Agreement.
“Long Position” shall mean a buy position that appreciates in value if Underlying Market prices increase.
For example in respect of Currency Pairs: buying the Base Currency against the Quote Currency.
“Lot” shall mean a unit measuring the Transaction amount specified for each Underlying Asset of a CFD.
“Lot Size” shall mean the number Underlying Assets in one Lot.
“Margin” shall mean the necessary guarantee funds so as to open or maintain Open Positions for each type of CFD.
“Margin Call” shall mean the situation when the Company informs the Client to deposit additional Margin when the Client does not have enough Margin to open or maintain open positions.
“Margin Level” shall mean the percentage of Equity to Necessary Margin ratio. It is calculated as: Margin
Level = (Equity / Necessary Margin) x 100%.
“Margin Trading” shall mean Leverage trading when the Client may make Transactions having less funds
on the Client Account in comparison with the Transaction Size.
“Matched Positions” shall mean Long and Short Positions of the same Transaction Size opened on the
Client Account for the same CFD.
“Necessary Margin” shall mean the necessary margin required by the Company so as to maintain Open
Positions, for each type of CFD.
“Normal Market Size” shall mean the maximum number of units of the Underlying Asset that are transmitted by the Company for execution for each type of CFD.
“Open Position” shall mean any position which has not been closed, a Long Position or a Short Position which is not a Completed Transaction.
“Order” shall mean an instruction from the Client to the Company to open or close a position when the price reaches the Order Level.
“Order Level” shall mean the price indicated in the Order.
“Parties” shall mean the parties to this Client Agreement – the Company and the Client.
“Politically Exposed Persons” shall mean:
natural persons who are or have been entrusted with prominent public functions, which means: heads of State, heads of government, ministers and deputy or assistant ministers; members of parliaments; members of supreme courts, of constitutional courts or of other high-level judicial bodies whose decisions are not subject to further appeal, except in exceptional circumstances; members of courts of auditors or of the boards of central banks; ambassadors, chargés d’affaires and high-ranking officers in the armed forces; members of the administrative, management or supervisory bodies of State-owned enterprises. None of the categories set out in the above shall be understood as covering middle ranking or more junior officials. Further, where a person has ceased to be entrusted with a prominent public function within the meaning of the above definition for a period of at least one year, such persons shall not be considered a Politically Exposed Person.
The immediate family members of such persons as set out under definition (a), which means: the spouse; any partner considered by national law as equivalent to the spouse; the children and their spouses or partners; and the parents. c. Persons known to be close associates of such persons as set out under definition (a), which means: any natural person who is known to have joint beneficial ownership of legal entities or legal arrangements, or any other close business relations, with a person referred to in definition (a); any natural person who has sole beneficial ownership of a legal entity or legal arrangement which is known to have been set up for the benefit de facto of the person referred to in definition (a).
“Price Gap” shall mean the following: a. the current Quote Bid is higher than the Ask of the previous
Quote; or b. the current Quote Ask is lower than the Bid of the previous Quote.
“Professional Client” shall mean a “Professional Client” for the purposes of Regulation Rules, as specified in Client Classification Policy.
“Quote” shall mean the information of the current price for a specific Underlying Asset, in the form of the Bid and Ask prices.
“Quote Currency shall mean the second currency in the Currency Pair which can be bought or sold by the Client for the Base Currency.
“Quotes Base” shall mean Quotes Flow information stored on the Server.
“Quotes Flow” shall mean the stream of Quotes in the Company Online Trading System for each CFD.
“Request” shall mean a request from the Client to the Company given to obtain a Quote. Such a Request does not constitute an obligation to make a Transaction.
“Retail Client” shall mean a “Retail Client” for the purposes of the Regulation Rules, as specified in Client
“Scalping” is a form of trading strategy through which the Client performs and/or tries to perform numerous transactions on small price changes (5 pips average or less within 24 hours trading period of time) or in very short timeframes (closing a trading position within 5 minutes of opening).
“Services” shall mean the services and activities covered by the Company’s license from time to time offered at the Site and/or through the System.
“Short Position” shall mean a sell position that appreciates in value if underlying market prices fall. For example, in respect of Currency Pairs: selling the Base Currency against the Quote Currency. Short
Position is the opposite of a Long Position.
“Site” shall mean the domain www.ZumaMarkets.com and/or any mobile site and/or any mobile application owned, operated or hosted by the Company under the brand “ZumaMarkets”.
ZumaMarkets “Slippage” shall mean the difference between the expected price of a Transaction in a CFD, and the price the Transaction is actually executed at. Slippage often occurs during periods of higher volatility (for example due to due to news events) making an Order at a specific price impossible to execute, when market orders are used, and also when large orders are executed when there may not be enough interest at the desired price level to maintain the expected price of trade.
You are warned that Slippage may occur when trading in financial instruments. This is the situation when at the time that an Order is presented for execution, the specific price showed to the Client may not be available; therefore, the Order will be executed close to or a number of pips away from the Client’s requested price. So, Slippage is the difference between the expected price of an Order and the price the Order is actually executed at. If the execution price is better than the price requested by the Client, this is referred to as positive slippage. If the executed price is worse than the price requested by the Client, this is referred to as negative slippage.
A Slippage is a normal element when trading in financial instruments. Slippage often occurs during periods of illiquidity or higher volatility (for example due to news announcements, economic events, and market openings and other factors) making an Order at a specific price impossible to execute. Your Orders may not be executed at declared prices. Slippage may appear in all types of accounts we offer. It is noted that Slippage can occur also during Stop loss orders, Limit orders, and other types of Orders.
We do not guarantee the execution of your Pending Orders at the price specified. Limit Orders can be filled at either requested or better price, while Stop Orders can be filled at worse, requested or better price. The resulting Slippage is always subject to market conditions at the time of the execution and the Company has no power of controlling the executed price.
“Spread” shall mean the difference between Ask and Bid of an Underlying Asset in a CFD at that same moment.
“Swap” or “Rollover” shall mean the interest added or deducted for holding a position open overnight.
“System” has the meaning attributed to it in paragraph 39 of this Agreement.
“Trailing Stop” shall mean a stop-loss order set at a percentage level below the market price – for a long position. The trailing stop price is adjusted as the price fluctuates. A sell trailing stop order sets the stop price at a fixed amount below the market price with an attached “trailing” amount. As the market price rises, the stop price rises by the trail amount, but if the pair price falls, the stop loss price doesn’t change, and a market order is submitted when the stop price is hit.
“Transaction” shall mean any CFD transaction transmitted for execution on behalf of the Client or entered into with the Client or executed on behalf of the Client under this Agreement.
“Transaction Size” shall mean Lot Size multiplied by number of Lots. “Underlying Asset” shall mean the underlying asset in a CFD which may be Currency Pairs, equity indices, metals, commodities and forwards or any other asset available for CFD trading with the Company according to the Company’s discretion from time to time.
“Underlying Market” shall mean the relevant market where the Underlying Asset is traded.
“US Reportable Persons” – In accordance to FATCA, a US Reportable persons is:
a) a US citizen (including dual citizen)
b) a US resident alien for tax purposes
c) a domestic partnership
d) a domestic corporation
e) any estate other than a foreign estate
f) any trust if:
(i) a court within the United States is able to exercise primary supervision over
the administration of the trust;
(ii) one or more United States persons have the authority to control all substantial decisions of the trust; and/or (iii) any other person that is not a foreign person
“We”, “Our” or “Us” shall mean the Company, its subsidiaries, affiliates, employees, directors, officers,
agents, suppliers, consultants and/or contractors.
“You” or “Your” or “the Client” shall mean any user of the Site who registers and opens an account.
Capitalized terms not specifically defined in this paragraph shall have the meaning awarded to them in the body of this Agreement.
Capitalized terms not specifically defined herein shall, where relevant, have the meaning awarded to them in the relevant document incorporated in this Agreement by reference.
References to this Agreement shall be to this Agreement together with all documents incorporated by reference to this Agreement forming an integral part of the same.
SUBORDINATION TO THE AGREEMENT AND THE BINDING EFFECT THEREOF
Anyone registered at the Site, in accordance with the procedure specified hereafter, or participating in one of the Site’s proposed activities, or uses the information published on the Site, accepts upon himself/herself, in free will and consent, the Agreement’s authority, agrees to be bound by the
Agreement, undertakes to act pursuant to the Agreement’s stipulations and to the rules specified therein, as they will be updated from time to time, without any reservation.
This Agreement is legally binding between the Parties and shall conclusively govern the relationship between the Parties. Pursuant to and in accordance with Applicable Regulation where this Agreement is concluded as a distance contract, according to the terms herein, signing of this Agreement is not necessary and the Agreement shall nevertheless constitute a legally binding and enforceable agreement between the Parties as if it were duly signed. Where a Client at any time during the term of this Agreement prefers to have this Agreement signed he may contact the Company who shall within 15 days make relevant arrangements towards that effect.
WHO MAY USE THE COMPANY SERVICES
Using the Services is permitted solely to if You comply with all of the following:
On the participation date, You are eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher);
You are the owner of a valid payment method (or authorized to use a valid payment method by the
owner of that valid payment method); and
You do not violate any law or regulation as a result of using the Services. In this context it will be stressed, that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site, You shall not participate in the prohibited activity.
The Services are intended only for users who are not prohibited by the laws of any applicable jurisdiction from using the Services. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law, or where the Company, in its sole discretion, elects not to offer Services.
You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person’s participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
The Company reserves the right at any time to request from You evidence of age and reserve the right to suspend or cancel Your Account and exclude You, temporarily or permanently, from using the Services if satisfactory proof of age is not provided or if the Company suspects that You are underage and such satisfactory proof is not provided by You within three (3) days of requesting such proof. In any such case, the Company reserves the right to close Your Account and the balance in Your Account will be dealt with in accordance with the decision of the Company.
Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that person who is not entitled to participate as aforesaid – as well as any other person who substitutes such excluded person – is also not entitled to any of the money afforded or referred to by this Site, and the Company reserves the right to shut down its account and seize any funds held in such account.
CLIENT ACCOUNT OPENING PROCEDURE
After each prospective client fills in and submits a duly completed Application Form together with all the identification documentation requested by the Company, the Company will perform all internal Company checks (including without limitation antimoney laundering checks and appropriateness tests) and the Company will send the prospective client a notice informing him whether he has been accepted as a client of the Company or not. The Agreement will take effect and commence on the date on which the Client receives a notice from the Company informing him that he has been accepted as the Company’s client and that a Client Account has been opened for him. It is understood that the Company is not to be required (and may be unable under Applicable Regulations) to accept any person as its client until all documentation it requires has been received by the Company, properly and fully completed by such person, and all internal Company checks (including without limitation anti-money laundering checks and appropriateness tests) have been completed to the Company’s satisfaction.
In the event that the Client is accepted by the Company as its client, the Company will open a Client Account for him, which will be activated upon the Client depositing the minimum initial deposit of 100 US Dollars or other amount in other currency (according to the Currency of the Client Account) as determined by the Company in its discretion from time to time.
According to Applicable Regulations, the Company will treat the Client as a Retail Client, Professional
Client or Eligible Counterparty (“ECP”), depending on the information provided by the Client in his Application Form and according to the method of classification as this method is explained under the title “Client Classification Policy. By accepting this Agreement the Client accepts application of such method.
The Company will inform the Client of his classification.
The Client accepts that when classifying the Client and dealing with him, the Company will rely on the accuracy, completeness and correctness of the information provided by the Client in his Application Form and the Client has the responsibility to immediately notify the Company in writing if such information changes at any time thereafter.
The Company gives different levels of regulatory protection to each Client category and hence to Clients within each category. In particular, Retail Clients are afforded the most regulatory protection;
Professional Clients and ECPs are considered to be more experienced, knowledgeable and sophisticated and able to assess their own risk and are thus afforded fewer regulatory protections.
The Client has the right to request a different Classification thus to increase or decrease the level of regulatory protections afforded. Where a Client requests a different classification (either on an overall level or on a product level), the Client needs to meet certain specified quantitative and qualitative criteria (for more details as to the procedure please refer to Client Classification Policy). However, if the above mentioned criteria are not met, the Company reserves the right to choose whether to provide services under the requested classification.
It is understood that the Company has the right to review the Client’s Categorization and change his Categorization if this is deemed necessary (subject to Applicable Regulations).
SUITABILITY AND APPROPRIATENESS TEST
It is understood that when providing the Client with reception and transmission and execution Services, the Company is not required to assess the suitability of the Financial Instrument in which the Client wishes to transact, nor the service(s) provided or offered to him. As a result, the Client will not benefit from the protection of the Applicable Regulations as regards the assessment of suitability.
The Company is obliged under Applicable Regulations to obtain information about the Client’s knowledge and experience in the investment field so that it can assess whether the service or product envisaged is appropriate for the Client. If the Client elects not to provide such information to the Client, or if the Client provides insufficient information, the Company will not be able to determine whether the service or product envisaged is appropriate for the Client. The Company shall assume that information about his knowledge and experience provided from the Client to the Company is accurate and complete and the Company will have no responsibility to the Client if such information is incomplete or misleading or changes or becomes inaccurate and the Company will be deemed to have performed its obligations under Applicable Regulations, unless the Client has informed the Company of such changes.
Subject to the Client’s obligations under the Agreement being fulfilled, the Company may at its discretion offer the following Services to the Client:
Receive and transmit Orders of the Client in CFDs.
Execution of Orders on behalf of the Client in CFDs.
Provide Foreign Currency Services provided they are associated with the provision of the reception and transmission service d. The Company reserves the right, at its discretion, at any time to withdraw the whole or any part of the Services on a temporary or permanent basis and the Client agrees that the Company will have no obligation to inform the Client of the reason.
The Company will not advise the Client about the merits of a particular Transaction or give him any form of investment advice and the Client acknowledges that the Services do not include the provision of investment advice in Financial Instruments including CFDs or the Underlying Markets.
The Client alone will enter into Transactions and will take relevant decisions based on his own judgement. In asking the Company to enter into any Transaction, the Client represents that he has been solely responsible for making his own independent appraisal and investigation into the risks of the Transaction. He represents that he has sufficient knowledge, market sophistication, professional advice and experience to make his own evaluation of the merits and risks of any Transaction. The Company gives no warranty as to the suitability of the products traded under this Agreement and assumes no fiduciary duty in its relations with the Client.
iii. The Company will not be under any duty to provide the Client with any legal, tax or other advice relating to any Transaction. The Client may wish to seek independent advice before entering into a Transaction.
MARKET COMMENTARYThe Company may, from time to time and at its discretion, provide the Client (or in newsletters which it may post on its Site or provide to subscribers via its Site or otherwise) with information, recommendations, news, market commentary or other information but not as a service. Where it doesso;
the Company gives no representation, warranty or guarantee as to the accuracy, correctness or completeness of such information or as to the tax or legal consequences of any related Transaction;
It is understood that market commentary, news, or other information provided or made available by the
Company are subject to change and may be withdrawn at any time without notice.
The Company is entitled, without prior notice to the Client, to effect any currency conversions which it deems necessary or desirable in order to make a deposit into the Client Account in the Currency of the Client Account or comply with its obligations or exercise its rights under this Agreement or complete any specific Transaction or Order. Any such conversion shall be made by the Company at reasonable exchange rates as the company shall select, having regards to the prevailing rates.
The Client will bear all foreign currency exchange risk arising from any Transaction or the exercise by the Company of its rights under the Agreement or any law.
COMMISSIONS, CHARGES AND OTHER COSTS
The provision of Services is subject to the payment of costs, fees, commissions, daily funding for CFDs,
charges to the Company (the “Costs”), which are set out in the Contract Specifications or on the Company Site. In addition to Costs, other commissions and charges may be due by the Client directly to third parties. The Client shall be obliged to pay all such costs.
Certain types of Costs may appear as a percentage of the value of the CFD, therefore the Client has the responsibility to understand how Costs are calculated.
When providing a Service to a Client, the Company may pay or receive fees, commissions or other nonmonetary benefits from third parties or Introducers to the extent permissible under Applicable
Regulations. To the extent required by Applicable Regulation, the Company will provide information on
such benefits to the Client on request.
Details of any taxes which the Company is required to pay on the Client’s behalf will be stated on
Confirmations issued to the Client. The Client may also be liable for other taxes which are not collected by the Company and the Client should seek independent expert advice if he is in any doubt as to whether he may incur any further tax liabilities. Tax laws are subject to change from time to time.
The Client shall be solely responsible for all filings, tax returns and reports on any Transactions which
should be made to any relevant authority, whether governmental or otherwise, and for payment of all
taxes (including but not limited to any transfer or value added taxes), arising out of or in connection with
e. The Client undertakes to pay all stamp duties and other expenses relating to this Agreement and any
documentation which may be required for the currying out of the transactions under this Agreement.
The Company may vary its Costs from time to time. The Company will send a Written Notice to the
Client informing of any changes, before they come into effect. The variation will take effect from the datewhich the Company specifies in its notification to the Client. The Company will endeavor to provide the Client with at least five Business Days’ notice of such alteration save where such alteration is based on a change in interest rates or tax treatment or it is otherwise impractical for the Company to do so. Swaps are calculated with the basis of the interbank market price.
All CFDs conducted with the Company relate to open-ended margined products that require funding on a daily basis.
Any amount which is not paid in accordance with the above paragraphs or elsewhere in this Agreement on the due date therefore shall bear interest at the Applicable Rate plus 4% per annum, for each day for which such amount remains unpaid.
CONFIRMATIONS AND STATEMENTS
Information on Order(s) status, Client Account status, Trade Confirmations and messaging facility
between the Parties will be sent to the Client either in electronic form by e-mail to the email address
which the Company will have on record and/or provided via its internal mail system of the Company
Online Trading System.
The Client is obliged to provide the Company with e-mail address for the purpose of the above paragraph.
It is the Client’s responsibility to inform the Company of any change to his email address (or any other
relevant personal information), the non-receipt of a Confirmation, or whether any Confirmations are
incorrect before settlement.
If the Client has a reason to believe that the Confirmation is inconsistent or if the Client does not receive
any Confirmation (though the Transaction was made), the Client shall contact the Company. Trade
confirmations shall, in the absence of manifest error, be deemed conclusive unless the Client notifies the Company in writing to the contrary within two (2) Business Days following the Day of receipt of the said Trade Confirmation.
If the Company holds Client money, it shall send to him at least once every year a statement of those
funds unless such a statement has been provided in any other periodic statements.
The Company will provide the Client with an online access to his Client Account via the Company Online
Trading System, which will provide him with sufficient information in order to manage his Client Account
and comply with Regulation Rules in regards to client reporting requirements, therefore the Company
may not be providing the Client with a separate annual statements.
The Company’s official language is the English language and the Client should always read and refer to the main Site for all information and disclosures about the Company and its activities. Translation or
information provided in languages other than English is for informational purposes only and do not bind
the Company or have any legal effect whatsoever, the Company having no responsibility or liability
regarding the correctness of the information therein.
SITE, COMPANY ONLINE TRADING SYSTEM AND SAFETY
The Client will not proceed and avoid proceeding in any action that could probably allow the irregular or
unauthorized access or use of the Company Online Trading System. The Client accepts and understands
that the Company reserves the right, in its discretion, to terminate or limit his access to the Company
Online Trading System or part of if the Company suspects that he allowed such use.
When using the Company Online Trading System the Client will not, whether by act or omission, do
anything that will or may violate the integrity of the Company computer system or Company Online
Trading System or cause such system(s) to malfunction.
The Client is solely responsible for providing and maintaining the compatible equipment necessary to
access and use the Company Online Trading System. The Client is permitted to store, display, analyze,
modify, reformat and print the information made available to him through the Company’s Site or
Company Online Trading System. The Client is not permitted to publish, transmit, or otherwise reproduce that information, in whole or in part, in any format to any third party without the Company’s express written consent.
The Client must not alter, obscure or remove any copyright, trademark or any other notices that are
provided in connection with the information. The Client represents and warrants that he will not use the
Company Online Trading System in contravention of this Agreement, that he will use the Company Online Trading System only for the benefit of his Client Account and not on behalf of any other person, and that he will not use (or allow another person to use) any software, program, application or other device, directly or indirectly, to access or obtain information through the Company Online Trading System or automate the process of accessing or obtaining such information.
The Client agrees to keep secret and not to disclose any Access Data to any person. The Client should not write down his Access Data. If the Client receives a written notification of his Access Codes, he must
destroy the notification immediately.
The Client agrees to notify the Company immediately if he knows or suspects that his Access Data has or
may have been disclosed to any unauthorized person. The Company will then take steps to prevent any
further use of such Access Data and will issue the with replacement Access Data. The Client will be unable to place any Orders via the Company Online Trading System until he receives the replacement Access Data.
The Client agrees that he will co-operate with any investigation the Company may conduct into any
misuse or suspected misuse of his Access Data. The Client acknowledges that the Company bears no
responsibility if unauthorized third persons have access to information, including electronic addresses,
electronic communication, personal data and Access Data when the above are transmitted between the
parties or any other party, using the internet or other network communication facilities, post, telephone, or any other electronic means.
The Client agrees that every other agreement signed with the company or with a liquidity provider of the company, will be linked to terms and conditions.
PERSONAL DATA, CONFIDENTIALITY, RECORDING OF TELEPHONE CALLS AND RECORDS
The Company may collect Client information directly from the Client (in his completed Application Form
or otherwise) or from other persons including, for example, credit reference agencies, fraud prevention
agencies and the providers of public registers.
The Company will use, store, process and handle personal information provided by the Client (in case of a natural person) in connection with the provision of the Services, in accordance the Processing of Personal Data (Protection of the Individual) Law of 2001, as amended, as all relevant regulations ( the “Data Protections Laws”) and all Applicable Regulation.
Client information which the Company holds is to be treated by the Company as confidential and will not be used for any purpose other than in connection with the provision of the Services and for marketing purposes (if the Client’s consent is obtained). Information already in the public domain, or already possessed by the Company without a duty of confidentiality will not be regarded as confidential.
The Company has the right to disclose client information including recordings and documents of a
confidential nature in the following circumstances:
where required by applicable law or a competent Court;
where requested by the regulatory authority having control or jurisdiction over the Company or the
Client or their associates or in whose territory the Company has Clients;
to relevant authorities to investigate or prevent fraud, money laundering or other illegal activity;
to execution venues or any third party as necessary to carry out Client Instructions or Orders and for
purposes ancillary to the provision of the Services;
to credit reference and fraud prevention agencies and other financial institutions for credit checking,
fraud prevention, anti-money laundering purposes, identification or due diligence of the Client;
to the Company’s professional advisors provided that in each case the relevant professional shall be
informed about the confidential nature of such information and commit to the confidentiality herein
obligations as well;
to other service providers who create, maintain or process databases (whether electronic or not), offer
record keeping services, email transmission services, messaging services or similar services which aim to
assist the Company collect, storage, process and use Client information or get in touch with the Client or
improve the provision of the Services under this Agreement;
to data reporting service providers;
to other service providers for statistical purposes in order to improve the Company’s marketing, in such a case the data will be provided in an aggregate form;
to market research call centers that provide telephone or email surveys with the purpose to improve
the services of the Company;
where necessary in order for the Company to defend or exercise its legal rights;
at the Client’s request or with the Client’s consent;
to an Affiliate of the Company;
to a nominee, third party, depository, Authorized Organization.
If the Client is an individual, the Company is obliged to supply the Client, on request, with a copy of
personal data which it holds about the Client (if any), provided that the Client pays an administrative fee.
By entering into this Agreement, the Client will be consenting to the transmittal of the Client’s personal
data outside the European Economic Area, according to the provisions of Data Protection Laws.
Telephone conversations between the Client and the Company may be recorded and recordings will be
the sole property of the Company. The Client accepts such recordings as conclusive evidence of the
Orders/Instructions/Requests or conversations so recorded.
The Client accepts that the Company may, for the purpose of administering the terms of the Agreement,
from time to time, make direct contact with the Client by telephone, fax, or otherwise.
Under Applicable Regulations, the Company will keep records containing Client personal data, trading
information, account opening documents, communications and anything else which relates to the Client
for at least five years after termination of the Client Agreement.
By entering into this Agreement, the Client consents that the its personal data be transferred outside the European Economic Area, in accordance with the provisions of Processing of Personal Data Protection of the Individual) Law of 2001.
AMENDMENT OF THE AGREEMENT
Unless provided differently elsewhere in this Agreement, the Company has the right to amend the terms
of the Agreement at any time giving to the Client at least five Business Days Written Notice prior to such
changes. Any such amendments will become effective on the date specified in the notice. The Client
acknowledges that a variation which is made to reflect a change of law or regulation may, if necessary,
take effect immediately.
This Agreement and any other rules and policies referred to herein or incorporated by reference hereto,
as may be updated or amended from time to time by the Company, constitute the entire and whole
agreement between You and the Company. You confirm that, in agreeing to accept this Agreement, You
have not relied on any representation except for any express representation made by the Company in this Agreement.
TERMINATION OF THE AGREEMENT
Each Party may terminate this Agreement with immediate effect by giving at least five Business Days
Written Notice to the other Party. Termination by any Party will not affect any obligation which has
already been incurred by either Party in respect of any Open Position or any legal rights or obligations
which may already have arisen under the Agreement or any Transactions and deposit/withdrawal
operations made there under.
Upon termination of this Agreement, all amounts payable by the Client to the Company will become
immediately due and payable including (but without limitation):
all outstanding Costs and any other amounts payable to the Company;
funds as necessary to close positions which have already been opened;
any dealing expenses incurred by terminating the Agreement and charges incurred for transferring the Client’s investments to another investment firm;
any losses and expenses realized in closing out any Transactions or settling or concluding outstanding
obligations incurred by the Company on the Client’s behalf;
any charges and additional expenses incurred or to be incurred by the Company as a result of the termination of the Agreement;
any damages which arose during the arrangement or settlement of pending obligations; g. transfer fees for Client funds;
any other pending obligations of the Client under the Agreement.
any obligations for completing trading volume.
Upon Termination the Company reserves the right to without prior notice to the Client:
keep Client’s funds as necessary to pay the Company all amounts due;
combine any Client Accounts of the Client, consolidate the Balances in such Client Accounts and to setoff those Balances;
close the Client Account;
cease to grant the Client access to the Company Online Trading System; e. convert any currency; or
suspend or freeze or close any open positions or reject Orders.
Upon Termination if there is Balance in the Client’s favor, the Company will (after withholding money of
the Client in such amounts that in the Company’s absolute discretion considers appropriate in respect of
future liabilities) pay such Balance to the Client as soon as reasonably practicable and supply him with a
statement showing how that Balance was arrived at and, where appropriate, instruct any Nominee
or/and any Custodian to also pay any applicable amounts. Such funds shall be delivered in accordance to
the Client’s instructions to the Company.
You may ask at any time to close Your Account by sending an email to the Company’s customer support
at email@example.com and You will be contacted by customer support accordingly in order to facilitate
Each of the following constitutes an “Event of Default”:
Client is engaging into scalping as defined in this Agreement
the failure of the Client to provide any Initial Margin and/or Hedged Margin, or other amount due under the Agreement;
the failure of the Client to perform any obligation due to the Company;
where any representation or warranty made by the Client is/or becomes untrue;
the Client is unable to pay the Client’s debts when they fall due;
the Client (if the Client is an individual) dies or is declared absent or becomes of unsound mind;
any other circumstance where the Company reasonably believes that it is necessary or desirable to take any action set out in the following paragraph;
the Client involves the Company in any type of fraud or illegality.
an action set out in the following paragraph is required by a competent regulatory authority or body or court;
if the Company suspects that the Client is engaged into money laundering activities or terrorist financing or other criminal activities.
If an Event of Default occurs the Company may, at its absolute discretion, at any time and without prior
Written Notice, take one or more of the following actions:
terminate this Agreement without notice which will give the Company the right to perform any or all of the actions of Section “Termination of the Agreement”;
combine any Client Accounts of the Client, consolidate the Balances in such Client Accounts and to setoff those Balances;
close the Client Account;
cease to grant the Client access to the Company Online Trading System;
convert any currency;
suspend or freeze or close any open positions or reject Orders;
refuse to accept Client Orders;
refuse to open new Client Accounts for the Client.
A Force Majeure Event includes without limitation each of the following:
Government actions, the outbreak of war or hostilities, the threat of war, acts of terrorism, national emergency, riot, civil disturbance, sabotage, requisition, or any other international calamity, economic or political crisis;
Act of God, earthquake, tsunami, hurricane, typhoon, accident, storm, flood, fire, epidemic or other natural disaster;
Labour disputes and lock-out;
Suspension of trading on a Market, or the fixing of minimum or maximum prices for trading on a Market, a regulatory ban on the activities of any party (unless the Company has caused that ban), decisions of state authorities, governing bodies of self-regulating organizations, decisions of governing bodies of organized trading platforms;
A financial services moratorium having been declared by appropriate regulatory authorities or any other acts or regulations of any regulatory, governmental, or supranational body or authority;
Breakdown, failure or malfunction of any electronic, network and g. communication lines (not due to the bad faith or wilful default of the company);
Any event, act or circumstances not reasonably within the Company’s control and the effect of that event(s) is such that the Company is not in a position to take any reasonable action to cure the default;
The suspension, liquidation or closure of any market or the abandonment or failure of any event to which the Company relates its Quotes, or the imposition of limits or special or unusual terms on the trading in any such market or on any such event.
If the Company determines in its reasonable opinion that a Force Majeure Event exists (without prejudice to any other rights under the Agreement) the Company may without prior notice and at any time take any or all of the following steps:
increase Margin requirements without notice;
close out any or all Open Positions at such prices as the Company considers in good faith to be appropriate;
suspend or modify the application of any or all terms of the Agreement to the extent that the Force Majeure Event makes it impossible or impractical for the Company to comply with them;
take or omit to take all such other actions as the Company deems to be reasonably appropriate in the circumstances with regard to the position of the Company, the Client and other clients;
Except as expressly provided in this Agreement, the Company will not be liable or have any responsibility for any type of loss or damage arising out of any failure, interruption, or delay in performing its obligations under this Agreement where such failure, interruption or delay is due to a Force Majeure event.
LIMITATIONS OF LIABILITY AND INDEMNITY
In the event the Company provides information, recommendations, news, information relating to
transactions, market commentary or research to the Client (or in newsletters which it may post on its Site or provide to subscribers via its Site or otherwise), the Company shall not, in the absence of its fraud, wilful default or gross negligence, be liable for any losses, costs, expenses or damages suffered by the Client arising from any inaccuracy or mistake in any such information given. Subject to the right of the Company to void or close any Transaction in the specific circumstances set out the Agreement, any
Transaction following such inaccuracy or mistake shall nonetheless remain valid and binding in all
respects on both the Company and the Client.
The Company will not be held liable for any loss or damage or expense or loss incurred by the Client in
relation to, or directly or indirectly arising from but not limited to:
any error or failure in the operation of the Company Online Trading System;
any delay caused by the Client Terminal;
Transactions made via the Client Terminal;
any failure by the Company to perform any of its obligations under the Agreement as a result of Force Majeure Event or any other cause beyond its control;
the acts, omissions or negligence of any third party;
any person obtaining the Client’s Access Data that the Company has issued to the Client prior to the Client’s reporting to the Company of the misuse of his Access Data;
all Orders given through and under the Client’s Access Data;
unauthorized third persons having access to information, including electronic addresses, electronic communication, personal data and Access Data when the above are transmitted between the Parties or any other party, using the internet or other network communication facilities, post, telephone, or any other electronic means;
a delay transmitting any Order for Execution;
any of the risks relating to CFDs trading materializes;
any changes in the rates of tax;
any actions or representations of the Introducer;
the Client relying on Trailing Stop and/or Expert Adviser;
the Client relying in Stop Loss or Stop Limit Orders. If the Company incurs any claims, damage, liability, costs or expenses, which may arise in relation to the execution or as a result of the execution of the Agreement and/or in relation to the provision of the Services and/or in relation to any Order it is understood that the Company bears no responsibility whatsoever and it is the Client’s responsibility to indemnify the Company for such.
The Company shall in no circumstances be liable to the Client for any consequential, special or indirect
losses, damages, loss of profits, loss of opportunity (including in relation to subsequent market
movements), costs or expenses the Client may suffer in relation to the Agreement.
REPRESENTATIONS AND WARRANTIES
The Client represents and warrants to the Company the following:
the information provided by the Client to the Company in the Application Form and at any time
thereafter is true, accurate and complete and the documents handed over by the Client are valid and
the Client has read and fully understood the terms of the Agreement including all the information and
documents incorporated herein by reference;
the Client is duly authorized to enter into the Agreement, to give Orders,
Instructions and Requests and to perform its obligations hereunder;
the Client is acting as a principal and not as agent or representative or trustee or custodian on behalf of someone else. The Client may act on behalf of someone else only if the Company specifically consents to this in writing and provided all the documents required by the Company for this purpose are received;
the Client is the individual who has completed the Application Form or, if the 1. Client is a company,
the person who has completed Application Form on the 2. Client’s behalf is duly authorized to do so;
all actions performed under the Agreement will not violate any law or rule applicable to the Client or to the jurisdiction in which the Client is resident, or any agreement by which the Client is bound or by which any of the Client’s assets or funds are affected;
the Client funds are not in any direct or indirect way the proceeds of any illegal activity or used or
intended to be used for terrorist financing;
the Client funds are free of any lien, charge, pledge or other encumbrance;
the documents handed over by the Client are valid and authentic;
the Client has chosen the particular type of service and Financial Instrument, taking his total financial
circumstances into consideration which he consider reasonable under such circumstances;
the Client has declared in the Application Form if he is a Politically Exposed 1. Person and will notify the Company if at any stage during the course of this 2. Agreement he becomes a Politically Exposed Person;
there are no restrictions on the markets or Financial Instruments in which any 1. transactions will be
sent for execution, depending on the Client’s nationality or religion.
CLIENT ACKNOWLEDGEMENTS OF RISK AND CONSENTS
The Client unreservedly acknowledges and accepts that:
Trading in CFDs is not suitable for all members of the public and the Client runs a great risk of incurring losses and damages as a result of trading in CFDs and accepts and declares that he is willing to undertake this risk. The damages may include loss of all his money and also any additional commissions and other expenses.
CFDs carry a high degree of risk. The gearing or leverage often obtainable in CFDs means
that a small deposit or down payment can lead to large losses as well as gains. It also means that a
relatively small movement can lead to a proportionately larger movement in the value of the Client’s
investment and this can work against him as well as for him. CFD Transactions have a contingent liability,
and the Client should be aware of the implications of this in particular the margining requirements.
trading on an electronic Company Online Trading System carries risks
the Client agrees and understands that
he will not be entitled to delivery of, or be required to deliver, the Underlying Asset of the CFD, nor ownership thereof or any other interest therein.
no interest shall be due on the money that the Company holds in his Client Account
when trading in CFDs the Client is trading on the outcome of the price of an Underlying Asset and that trading does not occur on a Regulated Market but OverThe-Counter (OTC).
Trading Robots (Expert advisor) use is prohibited for all depositors
If the clients did not make any activity on his account for month clients get 10$ penalty for each month
The Client consents to the provision of the information of the Agreement (and all documents incorporated by reference herein) by means of a Site.
The Client confirms that he has regular access to the internet and consents to the Company providing him with information, including, without limitation, information about amendments to the terms and conditions, costs, fees, this Agreements, Policies and information about the nature and risks of investments by posting such information on the Site it is compliant with such rule regulation or law or, and where the aforementioned is not possible, that part will be deemed to have been excluded from this Agreement from the beginning, and this Agreement will be interpreted and enforced as though the provision had never been included and the legality or enforceability of the remaining provisions of the Agreement or the legality, validity or enforceability of this provision in accordance with the law and/or regulation of any other jurisdiction, shall not be affected.
NON-EXERCISE OF RIGHTS
The Company’s failure to seek redress for violations, or to insist upon strict performance, of any condition or provision of this Agreement, or its failure to exercise any or part of any of right or remedy to which the Company is entitled under this Agreement, shall not constitute an implied waiver thereof.
The Company may at any time transfer, assign or novate any of its rights, benefits or obligations under this Agreement subject to providing previous notification to the Client. The Client may not transfer, assign, charge, novate or otherwise transfer or purport to do so the Client’s rights or obligations under the Agreement without prior written consent of the Company.
In cases where the Client is introduced to the Company through an Introducer, the Client acknowledges that the Company is not responsible or accountable or to be held liable for the conduct, representations or inducements of the Introducer and the Company is not bound by any separate agreements entered into between the Client and the Introducer. The Client acknowledges and confirms that his agreement or relationship with the Introducer may result in additional costs, since the Company may be obliged to pay commission fees or charges to the Introducer.
THIRD PARTY AUTHORIZATION
The Client has the right to authorize a third person to place Instructions and/or Orders to the Company or to handle any other matters related to the Client Account or this Agreement, provided the Client notifies the Company in writing of exercising such a right and this person is approved by the Company fulfilling all of the Company specifications for this.
Unless the Company receives a written notification from the Client for the termination of the authorization of the person as described in the previous paragraph, the Company will continue accepting Instructions and/or Orders and/ or other instructions relating to the Client Account given by this person on the Client’s behalf and the Client will recognize such orders as valid and committing to him.
The written notification for the termination of the authorization to a third party has to be received by the Company with at least 5 days’ notice prior the termination of the authorization date.
During the course of this Agreement in relation to individual CFD Transactions the Company will act either receive and transmit the Client Order for execution to a third party, which will be the execution venue and counterparty in the CFD.
Orders may be placed with the Company either on the Company Online Trading System, through the Client’s compatible personal computer connected to the internet, or via phone with the use of Access Data.
The Company will be entitled to rely and act on any Order given by using the Client Access Data without
any further enquiry to the Client and any such Orders will be binding upon the Client.
The Company shall receive and transmit for execution given by the Client strictly in accordance with their terms. The Company will have no responsibility for checking the accuracy of any Order. Any Order that the Client gives to the Company constitutes an irrevocable instruction to the Company to proceed with the Transaction on the Client’s behalf.
Orders can be placed, executed and (if allowed) changed or removed within the trading time From 22:00 Sunday to 22:00 Friday Central European Time (CET) and if they are not executed they shall remain effective through the next trading session (as applicable). All open spot positions will be rolled over to the next business day at the close of business in the relevant Underlying Market, subject to the Company’s rights to close the open spot position. Any open forward positions will be rolled over at the expiry of the relevant period into the next relevant period subject to the Company’s rights to close the open forward position.
The Company shall not be obliged to, but may, at its absolute discretion, execute the Client’s Orders in respect of any CFD out of normal trading hours.
The Company may establish cut-off times for instructions or Orders which may be earlier than the times established by the particular Market and/or clearing house involved in any Transaction and the Client shall have no claims against the Company arising out of the fact that an Order was not placed by the Client ahead of the cut-off time.
Orders shall be valid in accordance with the type and time of the given Order, as specified by the Client. If the time of validity of the order is not specified, it shall be valid for an indefinite period. However, the Company may delete one or all pending orders if the Client Account Equity reaches zero.
If the Company notice any Scalping activity or other high-speed trading activity, the trading account of the Client shall be disabled without prior notice. Moreover, the Company reserves the right to cancel and delete any transaction/pending order executed with the scalping account. For further information as to the execution of order refer to the “Execution Policy”.
The Client shall provide and maintain the Initial Margin and/or Hedged Margin in such limits as the Company, at its sole discretion, may determine at any time under the Contract Specifications for each type of CFD. It is the Client’s responsibility to ensure that he understands how a Margin is calculated.
Unless a Force Majeure Event has occurred, the Company has the right to change the Margin requirements, giving to the Client two Business Days Written Notice prior to these amendments. In this situation the Company has the right to apply new Margin requirements to the new positions and to the positions which are already open.
The Company has the right to change Margin requirements without prior notice to the Client in the case of Force Majeure Event. In this situation the Company has the right to apply new Margin requirements to the new positions and to the positions which are already open.
If at any time Equity falls below a certain percentage (specified in the Contract Specifications) of the Necessary Margin, the Company has the right to close any or all of the Client’s Open Positions without the Client’s consent or any prior Written Notice to him. In order to determine if the Client has breached this paragraph, any sums referred to therein which are not denominated in the Currency of the Client
Account shall be treated as if they were denominated in the Currency of the Client Account by converting them into the Currency of the Client Account at the relevant exchange rate for spot dealings in the foreign exchange market.
The Client has the responsibility to notify the Company as soon as he believes that he will be unable to meet a Margin payment when due. Although the Company may make Margin Calls for the Client it has no obligation to do so. Should the Client faill to meet a margin Call, the Company has the right to close part or all of Client’s Open positions. Margin must be paid in monetary funds in the Currency of the Client Account. Nonmonetary margin is not acceptable.
The Client undertakes neither to create nor to have outstanding any security interest whatsoever over,
nor to agree to assign or transfer, any of the Margin transferred to the Company.
CLIENT MONEY AND CLIENT ACCOUNT
Unless otherwise agreed with the Client in writing and to the extent allowed under Applicable Regulations, the Company will deal with any funds that it holds on the Client Account it holds in accordance with the Applicable Regulations. This means that such Client money will be segregated from the Company’s own money and cannot be used in the course of its business. Upon receipt of the Client money, the Company will promptly place such money into one or more Segregated Client Account(s).
The Company shall not account to the Client for profits or interest earned on Client money (other than profit gained through trading Transactions from his Client Account(s) under this Agreement) and the Client waives all right to interest.
The Company may deposit Client money in overnight deposits and will be allowed to keep any interest.
The Company may hold Client money and the money of other clients in the same bank account (omnibus account).
The Company may deposit Client money with a third party who may have a security interest, lien or right of set-off in relation to that money. The Company may deposit Client money with a third party for collateral/margin purposes.
The third party to whom the Company will pass money may hold it in an omnibus account and it may not be possible to separate it from the Client’s money, or the third party’s money. In the event of the insolvency or any other analogous proceedings in relation to that third party, the Company may only have an unsecured claim against the third party on behalf of the Client, and the Client will be exposed to the risk that the money received by the Company from the third party is insufficient to satisfy the claims of the Client with claims in respect of the relevant account. The Company does not accept any liability or responsibility for any resulting losses.
Profit or loss from CFDs trading is deposited in/withdrawn from the Client Account once the Transaction is closed. If the Client Account has funds of less than minimum initial deposit of 100 US Dollars or other amount in other currency (according to the Currency of the Client Account) as determined by the Company in its discretion from time to time in the Contract Specifications, the Company reserves the right to close the Client Account, notify the Client accordingly and charge the Client any bank or other related charges. If the Client Account is inactive for a calendar year or more, the Company reserves the right to charge an account maintenance fee of as determined by the Company in its discretion from time to time in the Contract Specifications (depending in the Currency of the Client Account) in order to maintain the Client Account open and any bank or other related charges.
The Company shall have a general lien on all Client money held by the Company or its Associates or its nominees on the Client’s behalf until the satisfaction of the Client’s obligations.
NETTING AND SET-OFF
If the aggregate amount payable by the Client is equal to the aggregate amount payable by the Company, then the Company may determine that the mutual obligations to make payment are set-off and cancel each other.
If the aggregate amount payable by one party exceeds the aggregate amount payable by the other party, then the party with the larger aggregate amount shall pay the excess to the other party and all obligations to make payment will be automatically satisfied and discharged.
The Company has the right to combine all or any Client Accounts opened in the Client name and to consolidate the Balances in such accounts and to set-off such Balances.
The Company will carry out reconciliations of records and Client money with the records and accounts of the money the Company holds in the Segregated Client Account(s) on a frequent basis. If a transfer is required to or from the Segregated Client Account(s) this will be done by the close of business on the day that the reconciliation is performed.
DEPOSITS AND WITHDRAWALS
The Client may deposit funds into the Client Account at any time during the course of this Agreement.
Deposits will be accepted by bank transfer, Swift, E-wallet, debit / credit card or any other method of electronic money transfer (where the originator is the Client) acceptable by the Company from time to time.
The Company shall credit the Client Account within one Business Day after the amount is cleared in the bank account of the Company with the relevant amount. The relevant amount will be net of any transfer fees or other charges incurred by the Company that are imposed by the Institution (or intermediary involved in the process) that holds the Funds.
The Company will not accept third party or anonymous payments of funds in the Client Account.
The client accepts that the Funds shall be deposited in his/her trading account only if the Company is satisfied that the sender of the Funds is the client or his/ her authorized representative; if the Company is not satisfied as to the above then the Company has the right to reject the Funds and return them to the remitter net of any transfer fees or other charges incurred by the Company, using the same transfer method as the one through which it originally received the Funds.
The Company will effect withdrawals of Client funds upon the receipt of an application for withdrawal made via the Company Online Trading System (if available at the time).
The client accepts that withdrawal of any part of the Funds shall be concluded using the same transfer method and the same remitter as the one which the Company originally received the Funds from; under such circumstances, the Company shall return the part of the Funds requested net of any transfer fees or other charges incurred by the Company.
The Company reserves the right to decline a withdrawal request of the Client asking for a specific transfer method and the Company has the right to suggest an alternative.
Upon the Company receiving an instruction from the Client to withdraw funds from the Client Account,
the Company shall pay the funds within two Business Days, if the following requirements are met:
the withdrawal instruction includes all necessary information;
the instruction is to make a bank transfer of funds to the account of the Client;
at the moment of payment, the Client’s Free Margin exceeds the amount specified in the withdrawal instruction including all payment charges. Withdrawals will only be effected towards the Client. The Company will not to effect withdrawals to any other third party or anonymous account. The Company reserves the right to request additional information and/or documentation to satisfy itself that the request is legitimate. In addition, the Company reserves the right to reject such a request if it deems that this may not be legitimate. The client accepts that under such circumstances there may be a delay in processing the request.
All payment and transfer charges will be borne by the Client and the Company shall debit the Client Account for these charges.
The Company can only refund the same amount that was deposited by card. In case the withdrawal request is for a larger amount, the difference amount will have to be processed by bank transfer and will be wired to the Client’s bank account within 1-5 working days.
The Company does not charge any fees for client deposit or withdrawals. Clients making both deposit and withdrawals via Wire Transfers will be subject to the transferring bank(s) wiring fees.
TRANSFER OF FUNDS BETWEEN CLIENTS’ ACCOUNTS
In the case where there is a request for transfer of funds between clients’ accounts, then the involved
parties need to submit a signed instruction form to the company’s back office department requesting the transaction.
The company, at its sole discretion, has the right of rejecting such request especially in the basis that the Compliance officer is not confident on the legality of the transaction.
The System is a trading platform which consists of trading interfaces and/or applications intended for electronic trading transactions and related features (the “System”). The System enables access from different computers, operating systems, browsers, tablets, mobile device etc., to a trading platform owned by a third party or its licensors (collectively, the “Licensor”) and intended for electronic trading transactions.
POWERS AND AUTHORITIES OF THE COMPANY
The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site’s activity. However, in any event of a technical failure (or any other error) in the Site’s systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Services, concerning which the malfunctioning has occurred. In such an event, the Company’s responsibility and liability will be limited only to the participation fee sum that was paid by You for participating in such Services, and Your Account will be credited accordingly.
The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding payouts to You or in an increase in payouts owed or paid to You, You shall not be entitled to these payouts. You shall immediately inform the Company of the error and shall repay any payouts credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those payouts from Your Account or set off such amount against any money owed to You by the Company.
The Company reserves the right limit, refuse or cancel any trade made by You or through Your Account, as well as cancel any trade (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in which case You will only be entitled to receive the
participation fee sum that was paid by You for participating in such trade, and Your Account will be credited accordingly. The Company shall be entitled, at its sole discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.
RESERVATIONS CONCERNING OUR RESPONSIBILITY
We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or
transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not
responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software failure of email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract or tort, arising from the access to, or use of, the Site, the Services and/or otherwise, even if We were notified of the danger of such occurrence and/or damages and losses.
We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided “as is” without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
You will use the Site and Service at Your own risk, and We shall not be responsible for any damage or loss.
You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss.
You shall incur as a result of Your use or reliance on the content of any Site, mobile site and/or mobile application to which links appear on the Site.
You will indemnify and hold Us harmless against all direct and indirect claims, liabilities, damages, losses, costs and expenses arising from Your breach of this Agreement and/or Your use of the Site and/or the Services. We shall have no liability or obligation to assess the appropriateness of You using the Services in Your jurisdiction, and to assess as whether or not You have the necessary knowledge and experience to understand the nature of and risks associated with using the Services. All risks related to using the Site and/or the Services are Your sole responsibility.
THE SITE, SERVICES, SITE’S CONTENT AND THE SOFTWARE USED IN CONNECTION THEREWITH ARE
PROVIDED “AS IS”, AND WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY, NON INFRINGEMENT OF THIRD PARTIES’ RIGHTS OR OF APPLICABLE LAWS AND REGULATION IN RESPECT OF THE SITE, SERVICES, SITE’S CONTENT AND THE SOFTWARE USED IN CONNECTION THEREWITH, OR THAT THE SITE, SERVICES, SITE’S CONTENT AND THE SOFTWARE USED IN CONNECTION THEREWITH WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED, OR WILL BE FREE OF VIRUSES OR BUGS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION THROUGH THE SITE OR SERVICES.
YOU ACKNOWLEDGE THAT THE PLATFORM MAY NOT WORK ERROR FREE. THERE IS NO WARRANTY THAT THE FUNCTIONS CONTAINED IN THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT THE
OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR FREE. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, AND CORRESPONDENCE
TO DESCRIPTION OR NONINFRINGEMENT, WITH REGARD TO THE PLATFORM. THE ENTIRE RISK, IF ANY, AS TO THE QUALITY OF OR ARISING OUT OF USE OR PERFORMANCE OF THE PLATFORM OR THE USE OF THE INTERNET GENERALLY REMAINS SOLELY WITH YOU. THE PLATFORM AND THE USE OF THE PLATFORM THROUGH AN INTERNET CONNECTION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITH ALL FAULTS, AND ALL WARRANTIES AND CONDITIONS ARE DISCLAIMED, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES, RESULTS, AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT, ALL WITH REGARD TO THE PLATFORM AND USE OR INABILITY OF USE THEREOF. YOU HEREBY SPECIFICALLY AGREE AND ACKNOWLEDGE THAT THE ABOVE WARRANTY IS EXHAUSTIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED.
IN NO EVENT SHALL LICENSOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES
FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH
OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS
WHATSOEVER) WITH RESPECT TO THE PLATFORM AND THE USE OR INABILITY OF USE THEREOF, OR
OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THESE TERMS, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF THE LICENSOR AND EVEN IF THE LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE LICENSOR OR ITS DIRECTORS, OFFICERS, EMPLOYEES,
CONTRACTORS AND AGENTS BE LIABLE FOR LOST PROFITS, LOST SALES, LOST BUSINESS, LOST
OPPORTUNITY, LOST INFORMATION OR DATA, LOST OR WASTED TIME OR ANY INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (HOWEVER CAUSED, WHETHER FORESEEABLE OR UNFORESEEABLE, WHETHER BASED IN CONTRACT, TORT, OR OTHER PRODUCT OR STRICT LIABILITY, AND REGARDLESS OF WHETHER LICENSOR IS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.) ARISING OUT OF, OR WITH RESPECT TO, THE PLATFORM AND/OR THE USE OR INABILITY OF USE THEREOF.
All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the “Rights”), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to this Agreement, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights. Without derogating from the above, You are strictly prohibited from:
redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site to create derivate works of the source code;
selling, assigning, licensing, sublicensing, transferring, distributing the Services, and making the Services and/or the Site available to any third party.
Without derogating from the provisions of paragraph 41 of this Agreement, the System is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The System is licensed, not sold, in the form of a revocable, nonexclusive, non-transferable, nonsublicensable license to use the System strictly in accordance with these terms, including the warranty disclaimers, and the limitations of liability.
Without derogating from the provisions of this Agreement, all ownership, title and intellectual property rights in and to the System (including but not limited to any images, photographs, animations, video, audio, music, text and “applets” incorporated into the System), are owned by Licensor. You may not modify the System and/or any copyright or trademark included in the System.
Without derogating from the provisions of this Agreement, You may not sell, rent, lease or lend the System. You may not copy, reverse engineer, decompile, or disassemble the System. The System is licensed as a single product and its component parts may not be separated. Without prejudice to any other rights of the Licensor, failure to comply with these terms or violation of these terms may result in suspension or deactivation of your use of the System with or without notice.
ADVICE AND INFORMATION
We do not provide advice to You in any manner whatsoever in regard to Your use of the Site and/or the Services, or in regard to any consequences arising therefrom. You are solely responsible for making Your own independent appraisal and investigations into the risks of using the Site and/or Services. You represent that You have sufficient knowledge and experience to make You own evaluation of the merits and risks of using the Site and/or Services.
Where the Company does provide You with any commentary, marketing materials or other related information this is incidental to the relationship between You and Us, is provided for information purposes only and is provided solely to enable You to make your own investment decisions. Further as the aforementioned is for information purposes only, We cannot warrant and guarantee the accuracy of
We will not be held liable for any losses, costs, expenses or damages that You may suffer arising from any inaccuracy or mistake in any information given to You.
We are not responsible for the consequences of You acting upon such commentary, marketing materials or other related information.
Any bonuses, promotions and benefits that are provided by ZumaMarkets or any trading account are held under the Company’s terms and conditions and can be viewed there for more details. Should ZumaMarkets under any circumstance suspect any wrong doing or deception, ZumaMarkets reserves the right to cancel bonuses, promotions or benefits that have been provided or are supposed to be provided to the specified trading account The decision whether to offer a bonus to a prospective/potential client is clearly and indisputably at ZumaMarkets’s absolute and unreserved discretion.
In order to be eligible to withdraw your bonus, you must execute a minimum trading volume of $100,000 for every 1 bonus dollar ($1). For example: if you receive a bonus of $100, you will need to have a minimum trading volume of $10,000,000 in order to be able to withdraw your bonus. Your trading volume will start counting towards the trading volume requirement for bonus withdrawal from the date you receive the bonus.
ZumaMarkets does not wish to restrict your account during the period in which you have not met trading volume requirements related to your bonus. Thus it should be noted that if you request a withdrawal during this period, the full bonus amount, including profits generated from the said bonus, will be forfeited. In such a case, the bonus amount will be deducted from your remaining account balance. You will then be able to manage the remaining balance in your account freely.
The acceptance to the reception of the bonus and its insertion to your account, binds the client to the bonus’s terms and conditions above and hereinafter. After the bonus is injected to the client’s account, it cannot be retracted and/or removed under any circumstances.
The Client accepts that prior to dispatch, the Company may have acted upon it itself to made use of the information on which it is based. The Company does not make representations as to the time of receipt by the Client and cannot guarantee that he will receive such information at the same time as other clients.if the document contains a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, the Client agrees that he will not pass it on to any such person or category of persons;this information is provided solely to enable the Client to make his own investment decisions and does not amount to investment advice or unsolicited financial promotions to the Client;
the Company will not be responsible for such information;
Abusive Trading Examples:
- a) Take and/or engage in any action with the purpose of manipulating the Company’s quoted prices;
b) Take and/or engage in any action with the purpose of manipulating the Company’s execution processes;
c) Take and/or engage in any action with the purpose of manipulating the Company’s Trading Platform(s);
d) Place orders on the basis of privileged confidential information (i.e. insider trading);
e) Place orders on the basis of manipulated Prices as a result of system errors and/or system malfunctions;
f) Engage in coordinated transactions by related parties in order to take advantage of systems errors and/or delays on systems updates; This can include performing coordinated transactions across different accounts with the same or different name within our company or another company.
- g) Engage in arbitrage trading, such as “Swap Arbitrage” “Latency Arbitrage” and/or “Bonus Arbitrage”;
h) Engage in unusual transactions such as scalping and/or enter into positions for an arbitrarily short period of time and/or exhibit trading patterns involving what the Company considers to be sudden and significant changes in trading volume; Scalping also includes holding opposite “hedged” positions for an indefinite amount of time and then closing, or partially closing the 2 positions within a short period of time from each other
- i) Deliberately attempt to take advantage of the fact that a stock price usually drops by the amount of the expected dividend the day after the Ex-Dividend date. In such case, the Company reserves the right to apply a dividend adjustment in a form of Dividend trade without prior notice or consent at the Company’s sole discretion. In case of short positions, the dividend adjustment that may be debited from the Client’s account is calculated as follows dividend adjustment = (Lot Size) * (Contract Size) * (Dividend Declared);
j) Use any methodology, strategy, plan, device, which may adversely affect the Company’s ability to effectively manage risk and/or the Company’s ability to comply with financial services obligations;
k) Allow a third party, which has not be notified to the Company as an Authorized person and who is not the Account holder, to trade on the Client’s account;
l) Trade on multiple accounts from a single IP address and/or from a single device;
m) Use an IP address other than the IP address of the Client’s geolocation;
n) Use any software, which applies artificial intelligence analysis to the Company’s systems and/or Platform(s);
o) Use any type of spider, virus, worm, Trojan‐horse, time bomb and/or any other codes and/or instructions that are designed to distort, delete, damage and/or disassemble the Platform(s) and/or the communication system and/or any system of the Company;
p) Send any unsolicited commercial communication not permitted under applicable law and/or Applicable Regulations;
- q) Take and/or engage in any actions that will and/or may violate the integrity of the Company’s computer system(s) and/or Platform(s) and/or cause such system(s) to malfunction and/or stop their operation;
r) Unlawfully access and/or attempt to gain access, reverse engineer and/or otherwise circumvent any security measures that the Company has applied to the Platform(s);
s) Take and/or engage in any action that could potentially allow the irregular and/or unauthorized access and/or use of the Platform(s).
- Performing several hedged trades across multiple accounts with the aim of generating referral commissions . This can be either when an account has received bonus or not.
Volatile Event means any event or time during trading were a bigger than the usual market movement (volatility) is expected. This usually may involve market openings, news events, earnings reports , announcement , important speeches.
- Trading on invalid prices. This may be done manually, or with the use of trading robots trying to have trades executed at incorrect prices when the market has already moved significantly.
- Latency arbitrage. Trying to exploit inefficiencies in our pricing when a pricing feed has delayed to update its price
- Placing multiple pending orders prior to volatile events, aiming to exploit the volatility of either direction .
- Opening both buy and sell positions in the same symbol ,or correlated symbols , of equivalent volumes usually before volatile events with tight stop losses on all positions aiming to get minor losses on one direction trades while maximizing profits on the other direction of trades.
- Opening highly leveraged positions both buy and sell positions in the same symbol ,or correlated symbols , of equivalent volumes usually before volatile events across multiple accounts with the aim of maximising profits on one accounts while the other account loses are limited to the account deposits abusing our Negative Balance Protection and/or Bonus offerings .
- constructing a trading position or positions which have the purpose or effect of extracting the bonus provided, and/or the profits generated by the Bonus, without exposure to economic risk, including without limitation loss of the Bonus or the Client’s capital (or the capital of others);
- Client hedging his positions including, without limitation, by holding open position(s) on the opposite of a trade, including, by way of illustration only, through use of a single or correlated currencies, at given periods, internally (using other trading accounts held within the Company) or externally (using other trading accounts held with other brokers);
Latest update: 23/3/2020